Returns Policy

Nuco Training Ltd is confident that you will be more than satisfied with the quality of products available for sale on this website.

Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be made within a reasonable time (maximum of 14 days) and in original, undamaged packaging.*

*If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item.

Returns can be made by using either Royal Mail or a courier of your choice.  Return postage for unwanted items are at your own cost.  Return postage for faulty or damaged items will be refunded by Nuco Training Ltd (Please retain evidence of these costs).

Please send the items you wish to return to the following address along with all supporting documentation:

Returns
Nuco Training Ltd
Endeavour House
Central Treviscoe
St Austell
Cornwall, PL26 7QP

We are unable to offer a refund or exchange on perishable goods unless they are faulty.  The only product that this applies to is the Flesh Paste, which can be bought separately but also comes as part of the Casualty Simulation Kit and the Trainers Start Up Kits.

We will refund you the full delivery charge when a product is returned as faulty or damaged, but not when a product is simply unwanted.

The product you wish to return must in a saleable condition in its original, undamaged packaging and we will consider the overall condition of the product being returned, when making a refund. We will refund the price of the item to the purchaser or exchange it as soon as it is received by us. This will usually reach your account within 7 working days. Timing will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods

If you have any questions relating to the return of goods purchased at www.nucoplus.com please do not hesitate to get in contact with us via:

Tel : 08456 444999

E: enquiries@nucotraining.com